Terms of Service

Last updated: 29 July 2026

ZedHome is operated by ORIZIS TECHNOLOGIES LIMITED, registration no. 120241001416, TPIN 2002580846, of 41 Kasho Road, Roma Park, Lusaka, Lusaka Province, Zambia. By using ZedHome or making a payment you agree to these Terms. Please read our Privacy Policy and Refund & Cancellation Policy too.

1. Who we are

ZedHome is operated by ORIZIS TECHNOLOGIES LIMITED, registration no. 120241001416, TPIN 2002580846, of 41 Kasho Road, Roma Park, Lusaka, Lusaka Province, Zambia. Contact: office@orizisgroup.com.

2. Our service, suppliers & delivery

ZedHome is an online service offering home and kitchen products to customers in Zambia. The products are sourced from third-party and international suppliers; we arrange and track delivery to the address you provide. Estimated delivery is 12–25 days and may vary by item and location.

Where an item does not arrive within the stated time, or arrives faulty, damaged or not as described, product responsibility rests with the supplier — but we will investigate the matter on your behalf and, where the issue is confirmed, refund you in full to your Mobile Money wallet in line with our Refund & Cancellation Policy.

3. Payments

Payments are made via Mobile Money (MTN, Airtel or Zamtel), processed by our provider pawaPay. Prices are shown in Zambian Kwacha (ZMW). You authorise a charge by approving the Mobile Money prompt with your PIN. When you place an order you pay for the selected products. Delivery times, fees and coverage areas are shown at checkout and may vary by location.

4. Your responsibilities

You are at least 18 years old and your details are true.
You use ZedHome lawfully and do not submit false or fraudulent information.

5. Beware of scams

ZedHome will never ask you to pay a random third party outside the official checkout. If in doubt, contact us first.

6. Refunds

See our Refund & Cancellation Policy.

7. Limitation of liability

To the fullest extent permitted by law, the Company's total liability for any claim is limited to the amount you paid us in the 3 months before the claim. Nothing in these Terms excludes or limits any rights you have under Zambian law that cannot lawfully be excluded, including under the Competition and Consumer Protection Act, 2010 and the Electronic Communications and Transactions Act, 2021.

8. Governing law

These Terms are governed by the laws of the Republic of Zambia.

9. Complaints & contact

If you have a concern, please contact us first at office@orizisgroup.com and we will try to resolve it. You may also refer a complaint to the Competition and Consumer Protection Commission (CCPC), or, for electronic-transaction matters, the Zambia Information and Communications Technology Authority (ZICTA).